Returns Policy

Return Window

You may request a return within 14 days of receiving your order. Items must be unused, in their original packaging, and in resalable condition.

Goods are imported to order from supplier warehouses outside Nigeria. Import, freight and clearing charges already incurred on your order are not refundable once the consignment has shipped, and items made or configured to your specification cannot be returned unless they are defective or were shipped in error. Where a return is accepted, we will confirm the return destination — which may be outside Nigeria — and the refundable amount in writing before you ship anything back.

Eligible for Return

• Items received damaged or defective
• Incorrect items shipped (wrong SKU, size, or specification)
• Unused items in original sealed packaging

Not Eligible for Return

• Items that have been installed, used, or modified
• Custom or made-to-order products
• Electrical components that have been energised
• Items returned after 14 days without prior authorisation
• Consumables (abrasives, lubricants, fasteners) once opened

How to Initiate a Return

1. Email sales@firstsupply.ng with your order reference, the item(s) you wish to return, and the reason.
2. Our team will review your request and issue a Return Authorisation Number (RAN) within 2 business days.
3. Pack the item securely in its original packaging and include the RAN on the outside of the parcel.
4. Ship the item to the address provided in the return authorisation email. Return shipping costs are the buyer's responsibility unless the item was defective or incorrectly shipped.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to your original payment method.

For defective or incorrectly shipped items, we will also refund reasonable return shipping costs upon receipt of a shipping receipt.

Exchanges

If you need a different size, specification, or product, we recommend returning the original item for a refund and placing a new order. This ensures the fastest turnaround.